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FREQUENTLY ASKED QUESTIONS


ORDER & SUPPLY

We will keep you informed via e-mail.
You will receive a payment confirmation, shipping confirmation and your DHL Track and Trace code.

Your order will be delivered by DHL.

Yes, that's possible.
The price of this varies depending on the weight class.

When you buy something, your order will be sent in 1x.
The item with the longest delivery time determines when your order ships.
This standard shipping is free from € 50.-.

It may happen that you get the following message after receiving the Track & Trace code: "We could not find any results for zendignsnummer xxxxxxxxx".
This message may be caused by DHL Track & Trace code has not been processed.
You can check the status of your order in which case the next business day.

PRODUCT DELIVERY Immediately deliverable items ordered on workdays before 15:00 the next day.
At the weekend ordered before 23:59 Sunday, Tuesday at home.
Delivery packages from Monday to Saturday.
Large or heavy items on working days ordered before 15:00 hours, from Next day delivery by appointment,
from Monday to Saturday.

Are all items shipped the same day, but they have not all received?
Please contact our customer service.
We love to help you.

Once your order is placed, you can not change it.
You can cancel your order and then place a new order.

RETURN

This is only possible if for legitimate reasons.
• The product must be unopened.
• The product must be undamaged.
Log into your account and find your order and place a return request for this order.

If you have returned the item via DHL you can follow the return to the Track & Trace code.
Once we receive the returned item and processed we will send you an email confirmation.
The processing may take up to 14 days.
If after 14 days you have the item returned to us you have not received your message, please contact us.

If you have received an unknown package for you, check whether a bill is sent along.
Did you just receive a packing slip, then it's possible that you've been given a gift.
Do you at the package also receive a physical invoice, please check whether it is for one of your neighbors.
Is your address, then it probably is an erroneous order.
To avoid reminders you can return the order free of charge with the bill.
You can do request a return form on our contact page.

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